Supervisor Customer Care Center Jobs at wi-Tribe Pakistan

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Supervisor Customer Care Center Jobs at wi-Tribe Pakistan

wi tribe pakistan

Job Title: Supervisor Customer Care Center

Department: Customer Care

NO Position 2

Location: Lahore

Posting Expiry Date: 12-May-14

Summary of Position:

To manage customer care center and provide front end customer care at any designated wi-tribe care center.

Essential Duties and Responsibilities:

• To manage Customer care center effectively as per defined standards

• To achieve all the assigned targets as a team as well as on individual level

• To take overall ownership of customers, team and care center

• To serve walk-in customers a per company standards in a friendly atmosphere

• To retain walk-in customers and to control churn

• To sell and upsell services to walk-in customers

• To provide preliminary technical assistance

• To resolve / escalate complaints for resolution

• To upsell company’s image through “customer first policy” and “timely response”

• To provide daily / weekly / monthly reports accurately and on time

• To manage Customer care center effectively as per defined standards

• To manage designated customer care center team effectively as a whole

• To achieve all the assigned targets as a team as well as on individual level

• To take overall ownership of customers, team and care center

• To serve walk-in customers a per company standards in a friendly atmosphere

• To retain walk-in customers and to control churn

• To sell and upsell services to walk-in customers

• To provide preliminary technical assistance

• To resolve / escalate complaints for resolution

• To upsell company’s image through “customer first policy” and “timely response”

• To provide daily / weekly / monthly reports accurately and on time

Required Competencies:

• People management skills

• Self-disciplined

• Possess good knowledge of excel and power point

• Positive Attitude

• Stress handling & anger diffusion skills

• Dedications towards work

• Multitasking skills

Education and/or Experience:

• Must be Graduate.

Apply at: careers@pk.wi-tribe.com

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